General Questions
What services does Kanen Coffee provide?
Kanen Coffee specializes in espresso machine sales, repairs, and servicing for home and commercial machines. We are also an authorized La Marzocco service provider and reseller.
Where is Kanen Coffee located?
We are located at 2319 Fourth Street, Berkeley, CA 94710.
Find us inside the parking lot in the southwest corner closest to Fourth Street. Our closest cross street is Bancroft Way. View a map.
What are your business hours?
We operate by appointment only. Appointments are available Monday through Friday from 12 PM to 5 PM. Drop offs are Monday and Friday Only. Book an appointment here.
Do you offer training on espresso machines?
Yes, we provide personalized training sessions for $154 per hour, teaching you how to:
Set up your grinder with your espresso machine.
Calibrate for different types of coffee.
Make better espresso drinks.
Clean and maintain your machine.
Repair Services
What machines do you repair?
We repair a wide variety of espresso machines, including La Marzocco, Jura, Breville, Rocket Espresso, and more. View the full list of machines we repair here.
What machines do you not repair?
We do not repair Francis Francis machines, some Gaggia models, and select Saeco models. View the full list of machines we do not repair here.
How does your repair process work?
Book a drop-off appointment (book here).
Drop off your machine at the scheduled time.
Diagnosis takes up to 2 weeks.
Approve the estimate, and we complete repairs in 4 weeks.
Pick up your machine.
For more details, visit our Repair Process page.
How much does it cost to drop off a machine?
$205 for Jura and La Marzocco machines.
$154 for all other machines.
This is a non-refundable deposit applied toward the total repair cost if you approve the estimate.
How much does a repair cost?
Average repair cost: $350–$450.
Cleaning costs:
Small machines: $350.
Jura, dual boiler, and La Marzocco machines: $450.
Jura tune-up: $475.
Sales and Products
What espresso machines and grinders do you sell?
We sell machines and grinders from brands like Lelit, Breville & Eureka. Check our store page for details.
Can I see your machines in person?
Yes! Book an appointment to visit our store Monday through Friday, 12 PM to 5 PM. Book here.
Do you offer rental machines?
Yes, we have rental machines available. Email us at service@kanencoffee.com for details.
What is the warranty on machines purchased from Kanen Coffee?
Lelit espresso machines purchased from us include a 1-year parts and labor warranty.
Customer Support
How can I check the status of my machine?
For updates, email us at service@kanencoffee.com.
Can I speak to a human representative?
Of course! Email us at service@kanencoffee.com or call 510-859-4425.
Sustainability
What does Kanen Coffee do to promote sustainability?
We repair espresso machines to extend their lifespan, reducing waste and supporting a circular economy.
Do you recycle old machines?
Yes, we recycle or refurbish machines whenever possible. Contact us for more information.