Shipping Policy

Shipping Policy

We ship espresso machines, grinders, parts, and accessories throughout the United States, including Alaska and Hawaii. We do not ship internationally.


Free Basic Ground Shipping

Free basic ground shipping on all orders over $49 within the continental United States (excludes Alaska, Hawaii, U.S. territories, APO/FPO addresses, and PO Boxes).

  • Machines & grinders: FedEx Ground
  • Parts & accessories: USPS First Class

Expedited Shipping

We offer FedEx 2-Day and FedEx Priority Overnight for time-sensitive orders. Expedited shipping is charged regardless of order value.

Order Cutoff & Processing

  • Cutoff time: Orders placed by 12:00 PM Pacific Time, Monday–Friday ship the same business day.
  • Orders placed after noon PT, on weekends, or on federal holidays ship the next business day.
  • Delivery day counts start from the day of shipment, not the day of order.

Continental US Rates

Order Weight FedEx 2-Day FedEx Priority Overnight
0–2 lbs $75 $145
2–5 lbs $95 $175
5–10 lbs $159 $245
10–20 lbs $259 $349
20–35 lbs $379 $519
35–55 lbs $579 $769

Alaska & Hawaii Rates

Expedited rates to Alaska and Hawaii are higher due to carrier zone pricing. A flat rate of $35 applies to standard shipping for AK/HI orders. Free ground shipping does not apply to Alaska or Hawaii.

Order Weight FedEx 2-Day FedEx Priority Overnight
0–2 lbs $119 $195
2–5 lbs $145 $279
5–10 lbs $209 $355
10–20 lbs $299 $535
20–35 lbs $459 $709
35–55 lbs $589 $865

Expedited shipping is not available for orders over 55 lbs. Please call us for freight quotes on heavy commercial equipment.


Saturday Delivery

Saturday delivery is available for an additional $16 surcharge on select FedEx 2-Day and Priority Overnight services within the continental US.

  • Orders must be placed by 12:00 PM Pacific Time on Friday to qualify.
  • Saturday delivery availability varies by ZIP code — FedEx confirms coverage at time of shipment. If Saturday delivery is unavailable to your address, your order will ship Monday.
  • Saturday delivery is not available to Alaska or Hawaii.

Saturday Delivery Rates (Continental US)

Order Weight FedEx 2-Day Saturday FedEx Priority Overnight Saturday
0–2 lbs $91 $161
2–5 lbs $111 $191
5–10 lbs $175 $261
10–20 lbs $275 $365
20–35 lbs $395 $535
35–55 lbs $595 $785

Dimensional Weight

FedEx calculates shipping charges based on the greater of actual package weight or dimensional (volumetric) weight. Dimensional weight is calculated as:

Dimensional Weight (lbs) = Length × Width × Height (inches) ÷ 139

Large items such as espresso machines are often billed at dimensional weight even if the machine itself is relatively light. Our flat-rate shipping prices are set to account for dimensional weight on typical packaging for each product category. For unusually large or oddly shaped orders, actual carrier charges may differ.


Restrictions

  • International: We do not ship outside the United States.
  • PO Boxes: FedEx cannot deliver to PO Boxes. Please provide a physical street address at checkout.
  • APO/FPO/DPO: We are unable to ship to military addresses at this time.
  • U.S. Territories: We do not currently ship to Guam, Puerto Rico, the U.S. Virgin Islands, or American Samoa.

Declared Value & Insurance

All shipments are declared at full retail value. For orders over $500, we automatically include FedEx declared value coverage. In the event of a lost or damaged shipment, a carrier claim must be filed and resolved before a replacement is issued.


Signature Confirmation

Orders over $300 require a signature upon delivery. If you are not available to sign, FedEx will leave a door tag and reattempt delivery or hold the package at a local FedEx facility for pickup. If you would like to waive the signature requirement, please contact us before your order ships — by doing so, you accept full liability for any loss after delivery is recorded.


Damaged Shipments

Please inspect your package carefully when it arrives.

  • If the outer box shows visible damage, note the damage on the carrier receipt before the driver leaves, or refuse the shipment.
  • Report any damage to us within 48 hours of delivery by emailing service@kanencoffee.com with photos of the outer packaging, inner packaging, and the item.
  • Retain all original packaging — FedEx requires it for damage claims. Claims cannot be processed if packaging is discarded.
  • Damage claims typically take 5–21 business days to resolve with the carrier.

Address Corrections

Please double-check your shipping address before placing your order. If FedEx is required to correct an address after the package has shipped, a correction fee of approximately $20 will be billed to you.


Processing & Delivery Times

  • Processing: Orders ship within 1 business day (Monday–Friday)
  • Standard transit: Typically 2–5 business days after shipment

Tracking

You will receive an email with your tracking number as soon as your order ships.

Returns

Return shipping is the customer's responsibility. See our Refund Policy for full details on how to initiate a return.


Questions? Call 510-850-4425 or email service@kanencoffee.com.