Return Policy

RETURNS & REFUNDS FOR NEW MACHINES & ONLINE ORDERS

At Kanen Coffee, LLC. your satisfaction is our priority. If you're not completely happy with your purchase, we accept returns on new machines and online orders within 30 days of purchase, provided certain conditions are met.

Return Eligibility

To qualify for a refund:

  • The product must be returned within 30 days of purchase.

  • The machine must be in "Like New" condition (see Ref 1 below).

  • All original packaging and components must be included and undamaged.

  • Used parts or visibly worn components cannot be returned.

💡 Important:
A minimum 10% restocking fee applies to all machine returns. If the machine shows any signs of wear or use, the restocking fee may increase accordingly.

How to Initiate a Return

  1. Email service@kanencoffee.com with:

    • Your order number

    • Reason for return

    • Photos or a video showing the condition of the product

  2. Upon approval, you’ll receive:

    • A Return Authorization Number (RA#)

    • The correct return shipping address

Return Shipping Responsibility

  • Customers are responsible for return shipping costs.

  • Use a trackable and insured shipping method. We are not responsible for lost or damaged return shipments.

  • Ship items in their original packaging. Improper packaging may result in denial of refund.

Refund Process

  • Returns will be inspected upon arrival.

  • If the product is clean, complete, and in Like New condition, a refund will be issued to your original payment method.

  • A minimum 10% restocking fee will be deducted. A higher fee may apply if the product shows signs of use or damage.

  • A refund receipt will be emailed once the refund is processed.

Late or Missing Refunds

Refunds are processed promptly after approval. If you haven’t received your refund:

  1. Double-check your bank and credit card account.

  2. Contact your card issuer or bank — some refunds may take up to 30 days to appear.

  3. If you still haven’t received your refund, email us at service@kanencoffee.com.

Order Processing & Shipping

  • Orders are processed within 1–2 business days.

  • Delivery usually takes 2–10 business days.

  • We are not responsible for missed deliveries or incorrect shipping info provided by customers.

Tracking Your Order

  • Tracking information will be emailed as soon as it's available.

Incorrect Shipping Address

  • Contact us ASAP at service@kanencoffee.com. If your order hasn’t shipped, we’ll do our best to update the address.

  • We can’t change shipping details after the order has entered fulfillment.

Order Cancellation

  • You may cancel your order only before it ships for a full refund.

  • Once processed or shipped, orders cannot be canceled.

Product Care Requirements

  • Grinders: Use only unflavored, whole coffee beans unless otherwise specified. Flavored beans or foreign materials will void return eligibility.

  • Microwave/Dishwasher Use: Unless explicitly stated, products are not dishwasher- or microwave-safe.

Damaged in Shipping

Please inspect your package immediately upon delivery.

Visible Damage

  • Make note of any damage when signing for the package.

  • Contact us within 5 business days of receipt.

Concealed Damage

  • Report any issues within 5 business days.

  • Save all original packaging for inspection.

  • Do not use the product if it appears damaged.

Once we file a claim and receive the damaged unit in its original carton, we’ll ship a replacement or send a refund. Without original packaging, we cannot process damage claims.

Ref 1: 'Like New' Condition Requirements

Products returned as "Like New" must:

  • Include all original components (e.g., drip trays, manuals, packaging)

  • Have no scratches, dents, stains, or signs of wear

  • Be thoroughly cleaned

  • Include matching, untampered serial numbers

If an item shows signs of wear or cannot be resold as new, Kanen Coffee reserves the right to:

  • Charge additional refurbishment fees

  • Deny the return and ship the product back

  • Consider the item abandoned after 30 days with no customer response